Cyber & Phishing Scams
Catch scams fast and keep your identity safe.
- Business Scams
- Cyber & Phishing Scams
Email Phishing
Phishing emails are designed to look like they’re from trusted sources—your bank, a retailer, even a government agency. These emails often warn that your account is locked or that you need to “verify” personal information. Clicking the link takes you to a fake website that looks real but is designed to steal your login credentials or financial info.
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Red Flags
- Urgent subject lines like “Your account has been compromised”
- Emails asking for personal info like SSNs, passwords, or account numbers
- Links that don’t match the real company’s web address (hover to preview)
- Poor grammar, odd phrasing, or unexpected attachments
How to Protect Yourself
- Don’t click links or download attachments from unexpected emails
- Never respond to messages asking for personal or financial details
- If unsure, contact the company using a number or website you trust—not what’s in the message
- Forward phishing emails to spam@uce.gov and reportphishing@antiphishing.org
- Delete suspicious messages immediately
Smishing & Vishing
Scammers use text messages (smishing) and phone calls (vishing) to impersonate your bank, delivery services, tech support, or even government agencies. They’ll often claim your account is locked, a package is delayed, or you owe money—then pressure you to click a link, provide a code, or share sensitive info over the phone. These tactics rely on urgency and fear to get you to act quickly before thinking.
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Red Flags
- Texts saying “your account has been restricted” with a link to click
- Phone calls asking for passwords, PINs, or security codes
- Callers demanding payment via gift cards, Zelle, or wire transfers
- Messages that appear to be from known companies but come from strange numbers
How to Protect Yourself
- Don’t click on links in texts from unknown or unverified sources
- Banks and businesses will never ask for PINs or security codes over the phone
- If a caller claims to be from your bank, hang up and call the official number yourself
- Block and report suspicious phone numbers or text messages
- Enable spam filters or call blocking tools on your phone for extra protection
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Spoofed Websites (Pharming)
Pharming scams redirect you to fake websites that look identical to real ones—like your bank, favorite retailers, or government portals. You might click a link from an email or mistype a web address, landing on a fraudulent site without realizing it. Once there, any personal information you enter—like usernames, passwords, or card numbers—goes straight to the scammer.
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Red Flags
- Web addresses that look slightly off (like “horizonbannk.com” instead of “horizonbank.com”)
- Missing security features like the padlock icon or “https://” in the browser
- Websites that feel slightly “off”—broken images, misspellings, or strange formatting
- Pop-ups asking you to urgently verify or re-enter your login details
How to Protect Yourself
- Always type the URL directly into your browser—don’t rely on email links
- Double-check that the site has “https://” and a padlock icon before logging in
- Bookmark trusted sites and use those saved links when possible
- Avoid clicking login links from emails, texts, or ads—even if they look official
- Update your browser and security software regularly to block known phishing sites
Elderly Scams
Scammers often target older adults by preying on emotions like fear, trust, or urgency. They may pretend to be a grandchild in trouble, a fake tech support agent, a Medicare representative, or even a romance interest. These scams usually pressure victims into sending money quickly through wire transfers, Zelle, gift cards, or mailing cash.
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Red Flags
- Calls or messages claiming a family member is in urgent trouble and needs money immediately
- Requests for payment using gift cards, wire transfers, or sending cash through the mail
- New online relationships that move fast and include requests for money
- Fake tech support pop-ups warning about computer “viruses” and asking for remote access
How to Protect Yourself
- Always verify any urgent request with another trusted family member before sending money
- Never send gift card numbers, wire money, or mail cash to someone you don’t personally know and trust
- Remind older loved ones that legitimate companies and government agencies will never demand payment this way
- Be cautious with online relationships; never send money to someone you haven't met in person
- Report any suspected scams immediately to your bank and to the Federal Trade Commission at reportfraud.ftc.gov
Explore Resources for Older Adults to Report Fraud
AARP Fraud Watch
Call 1-877-908-3360 to be connected to trained fraud specialists and volunteers or visit their website for more scam-prevention resources.
Eldercare Locator
Get connected to services for older adults and their families (health, housing, insurance, and more) at this government resource. You can also speak with a specialist at 1-800-677-1116.
National Elder Hotline
Call 1-833-FRAUD-11 (1-833-372-8311), a free resource created by the U.S. Department of Justice (DOJ).
Frequently Asked Questions
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How can I tell if an email or text is a phishing attempt?
Look for urgent language, strange links, misspelled addresses, or requests for personal information. When in doubt, don’t click—go directly to the company's website or call them using a verified number.
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If I clicked a phishing link but didn’t enter any information, am I safe?
You’re likely okay, but it’s smart to run a virus scan immediately. If you entered login credentials or personal information, change your passwords right away and contact your bank if sensitive data was shared.
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What should I do if I get a suspicious call asking for my bank details?Hang up immediately. Legitimate banks will never ask for sensitive information like passwords, PINs, or security codes over the phone.
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Can my phone or computer be hacked just by opening a phishing email?
Simply opening an email usually isn’t dangerous—but clicking links, downloading attachments, or replying could compromise your device or your information.
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What’s the safest way to access my bank’s website?
Always type the web address directly into your browser or use a trusted bookmark. Avoid clicking links to logins sent through emails, texts, or ads.
