Protect yourself from fraud: We will never ask for your password, PIN, or one-time passcode. If something seems suspicious, contact Horizon Bank directly.

Cyber & Phishing Scams

Catch scams fast and keep your identity safe.

 

 

 

 

Email Phishing

 

Phishing emails are designed to look like they’re from trusted sources—your bank, a retailer, even a government agency. These emails often warn that your account is locked or that you need to “verify” personal information. Clicking the link takes you to a fake website that looks real but is designed to steal your login credentials or financial info.

 

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email-scam

Red Flags

  • Urgent subject lines like “Your account has been compromised”
  • Emails asking for personal info like SSNs, passwords, or account numbers
  • Links that don’t match the real company’s web address (hover to preview)
  • Poor grammar, odd phrasing, or unexpected attachments

How to Protect Yourself

  • Don’t click links or download attachments from unexpected emails
  • Never respond to messages asking for personal or financial details
  • If unsure, contact the company using a number or website you trust—not what’s in the message
  • Forward phishing emails to spam@uce.gov and reportphishing@antiphishing.org
  • Delete suspicious messages immediately
Phone showing unknown caller.

 

Smishing & Vishing

 

Scammers use text messages (smishing) and phone calls (vishing) to impersonate your bank, delivery services, tech support, or even government agencies. They’ll often claim your account is locked, a package is delayed, or you owe money—then pressure you to click a link, provide a code, or share sensitive info over the phone. These tactics rely on urgency and fear to get you to act quickly before thinking.

 

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Red Flags

  • Texts saying “your account has been restricted” with a link to click
  • Phone calls asking for passwords, PINs, or security codes
  • Callers demanding payment via gift cards, Zelle, or wire transfers
  • Messages that appear to be from known companies but come from strange numbers

How to Protect Yourself

  • Don’t click on links in texts from unknown or unverified sources
  • Banks and businesses will never ask for PINs or security codes over the phone
  • If a caller claims to be from your bank, hang up and call the official number yourself
  • Block and report suspicious phone numbers or text messages
  • Enable spam filters or call blocking tools on your phone for extra protection

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Spoofed Websites (Pharming)

 

Pharming scams redirect you to fake websites that look identical to real ones—like your bank, favorite retailers, or government portals. You might click a link from an email or mistype a web address, landing on a fraudulent site without realizing it. Once there, any personal information you enter—like usernames, passwords, or card numbers—goes straight to the scammer.

 

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Concerned woman on the phone, sitting at a desk.

Red Flags

  • Web addresses that look slightly off (like “horizonbannk.com” instead of “horizonbank.com”)
  • Missing security features like the padlock icon or “https://” in the browser
  • Websites that feel slightly “off”—broken images, misspellings, or strange formatting
  • Pop-ups asking you to urgently verify or re-enter your login details

How to Protect Yourself

  • Always type the URL directly into your browser—don’t rely on email links
  • Double-check that the site has “https://” and a padlock icon before logging in
  • Bookmark trusted sites and use those saved links when possible
  • Avoid clicking login links from emails, texts, or ads—even if they look official
  • Update your browser and security software regularly to block known phishing sites
Older couple looking at a phone at an outdoor park.

Elderly Scams

 

Scammers often target older adults by preying on emotions like fear, trust, or urgency. They may pretend to be a grandchild in trouble, a fake tech support agent, a Medicare representative, or even a romance interest. These scams usually pressure victims into sending money quickly through wire transfers, Zelle, gift cards, or mailing cash.

 

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Red Flags

  • Calls or messages claiming a family member is in urgent trouble and needs money immediately
  • Requests for payment using gift cards, wire transfers, or sending cash through the mail
  • New online relationships that move fast and include requests for money
  • Fake tech support pop-ups warning about computer “viruses” and asking for remote access

How to Protect Yourself

  • Always verify any urgent request with another trusted family member before sending money
  • Never send gift card numbers, wire money, or mail cash to someone you don’t personally know and trust
  • Remind older loved ones that legitimate companies and government agencies will never demand payment this way
  • Be cautious with online relationships; never send money to someone you haven't met in person
  • Report any suspected scams immediately to your bank and to the Federal Trade Commission at reportfraud.ftc.gov

Explore Resources for Older Adults to Report Fraud

AARP Fraud Watch

Call 1-877-908-3360 to be connected to trained fraud specialists and volunteers or visit their website for more scam-prevention resources.

Eldercare Locator

Get connected to services for older adults and their families (health, housing, insurance, and more) at this government resource. You can also speak with a specialist at 1-800-677-1116.

National Elder Hotline

Call 1-833-FRAUD-11 (1-833-372-8311), a free resource created by the U.S. Department of Justice (DOJ).

Frequently Asked Questions